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March 20, 2021 08:34 pm

Sony Won't Back Down On $1,400 In Charges Made To Grandmother's Credit Card

Long-time Slashdot reader theshowmecanuck writes:A grandmother let her 13 year old grandson use her credit card to buy added content for one of his games for which she thought would be a $15 charge. After the account opened up because of the credit card on it, he started downloading other things not realizing they were adding substantial charges to her credit card. She asked Sony to refund the charges, it's not like they can't disable the added content if they wanted, but they told her basically too bad so sad. From the article:When CTV News Toronto reached on to PlayStation on Liscoumb's behalf a spokesperson said "We reviewed this case at your request and determined that it did not qualify for a refund as outlined in our terms of service and user agreement." "I'm just heartbroken and Visa said they can't do anything, because I'm the one that put the credit card into the system," [the grandmother, Diana] Liscoumb said... Liscoumb said it will be difficult to pay back the $1,400 in charges and says her grandson is upset too. "He even offered to get a job when he turns 14 to help pay for it." This story drew a range of reactions from Slashdot readers:"This was a $1400 lesson that hopefully they both learned. Never trust a corporation to do the right thing.""This is not on the vendor it is on the grandson, his parents and his grandmother... This should not be a news story at all. This should be a private learning lesson for the child, and his guardians.""The real problem is still that companies are putting addictive gambling mechanics into games.""Someone at Sony should fix the problem."

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