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December 17, 2020 06:52 pm

Can't Get a PlayStation 5? Meet the Grinch Bots Snapping Up the Holidays' Hottest Gift.

Computer programs that automate online tasks, called bots, have aligned with the coronavirus pandemic and low inventories of hot products to create a perfect storm of holiday disappointment -- or opportunity, depending on your perspective. From a report: On Black Friday, when it launched a deal on the console, Walmart.com says it blocked more than 20 million bot attempts in the sale's first 30 minutes. Target says it's constantly tracking and blocking bots, focusing on high-demand products such as the PS5. One British retailer called Very said it canceled at least 1,000 game console orders after it realized they were placed by bots. Using shopping bots to buy these products is perfectly legal in the United States, despite flustering retailers and stoking annoyance for customers like Coleman. Some bot operators are modern scalpers, in it to make money by forcing Santa to pay market prices. Others are computer-savvy shoppers now turning to bots out of desperation to fill their own gift lists. Shopping bots aren't new, but their use is growing fast. Deployed by people who buy and resell tickets, high-end sneakers and designer fashion, they're now expanding into other categories where demand outstrips supply -- including grocery delivery slots at the height of the pandemic. Imperva, a cybersecurity firm, says that among its clients, "bad bots" accounted for 24.1 percent of all traffic in 2019 -- up from 20.4 percent in 2018. Bots are only one part of the PS5 crunch -- there have even been daring heists. But stopping the use of bots is easier said than done in an Internet economy that connects so many different interests: companies that want to make highly sought-after products and early adopters who will do anything to get them.

Read more of this story at Slashdot.


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