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December 2, 2020 04:42 pm GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/sSU1NWMkXjM/
Salesforce announces new Service Cloud workforce planning tool
With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route requests when CSAs were in one place, it’s even harder with many working from home. To help answer that problem Salesforce is developing […]Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/sSU1NWMkXjM/
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