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October 22, 2020 04:32 pm GMT

Customer experience and digital transformation concepts are merging during the pandemic

Customer experience and digital transformation are two terms weve been hearing about for years, but have often remained nebulous in many organizations — something to aspire to perhaps, but not take completely seriously. Yet the pandemic has been a forcing event for both concepts, thrusting the ideas front and center. Suddenly startups that help with […]

Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/vNwxj0yYvgU/

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