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September 21, 2020 08:34 am

Google Returns to Using Humans (Instead of AI) to Moderate Content on YouTube

"Google is bringing back human moderators to oversee YouTube content, taking over from automated systems that were given more responsibilities at the onset of the COVID-19 pandemic," reports Digital Trends:YouTube revealed in late August that in the three months prior, 11.4 million videos have been removed from the platform for violating its Community Guidelines. This is the highest number of videos taken down from YouTube over a three-month period since the service was launched in 2005, and it was attributed to the higher reliance on A.I. as the pandemic prevented human reviewers from going to work. YouTube admitted, however, that some of the videos would have been erroneously removed... Mashable reports:According to the Financial Times, YouTube reversed content moderation decisions on 160,000 videos. Usually, YouTube reverses its rulings on less than 25 percent of appeals; under AI moderation, half of the total number of appeals were successful... Now, the company is able to reassign some of that work back to humans who can make more nuanced decisions.

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