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September 17, 2020 06:08 pm

Voice Assistants Are Doing a Poor Job of Conveying Information About Voting

Kyle Wiggers, reporting for VentureBeat: Over 111.8 million people in the U.S. talk to voice assistants like Siri, Alexa, and Google Assistant every month, eMarketer estimates. Tens of millions of those people use assistants as data-finding tools, with the Global Web Index reporting that 25% of adults regularly perform voice searches on smartphones. But while voice assistants can answer questions about pop culture and world events like a pro, preliminary evidence suggests they struggle to supply information about elections. In a test of popular assistants' abilities to provide accurate, localized context concerning the upcoming U.S. presidential election, VentureBeat asked Alexa, Siri, and Google Assistant a set of standardized questions about procedures, deadlines, and misconceptions about voting. In general, the assistants fared relatively poorly, often answering questions with information about voting in other states or punting questions to the web instead of answering them directly.

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