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August 17, 2020 05:33 pm

Apple Expands Its Independent Repair Program To Mac

Apple is expanding its program that provides parts, resources and training to independent repair shops to now include support for Mac computers. From a report: The repair program was first announced last fall, with the goal of making it easier for consumers to repair their out-of-warranty iPhones by allowing them to use third-party shops, including small businesses, that would now have access to official repair parts and other tools. The program was meant to complement Apple's existing network of over 5,000 Apple Authorized Service Providers, like Best Buy, which handle both in- and out-of-warranty repairs. To some extent, the program arose from consumer demand. Many iPhone users were turning to unauthorized repair shops for a variety of reasons -- perhaps the shop was closer to their home, could fix their device more quickly, or offered more affordable repairs, for example. But this choice could result in an uneven consumer experience as the shops were locked out from using official Apple parts. Since its U.S. launch, the independent repair shop program expanded to over 140 businesses and over 700 new locations. This summer, Apple announced the program would now expand internationally as well, to both Europe and Canada.

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