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July 13, 2020 12:00 pm GMT

Google signs up Verizon for its AI-powered contact center services

Google today announced that it has signed up Verizon as the newest customer of its Google Cloud Contact Center AI service, which aims to bring natural language recognition to the often inscrutable phone menus that many companies still use today (disclaimer: TechCrunch is part of the Verizon Media Group). For Google, that’s a major win, […]

Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/L2Yc7E0aTRc/

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