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July 11, 2020 07:34 pm

Right to Repair Advocates Accuse Medical Device Manufacturers of Profiteering

A new Motherboard article interviews William, a ventilator refurbisher who's repaired at least 70 broken ventilators that he's bought on eBay and from other secondhand websites, then sold to U.S. hospitals and governments to help handle a spike in COVID-19 patients. He's part of a grey-market supply chain that's "essentially identical to one used by farmers to repair John Deere tractors without the company's authorization and has emerged because of the same need to fix a device without a manufacturer's permission..."The issue is that, like so many other electronics, medical equipment, including ventilators, increasingly has software that prevents "unauthorized" people from repairing or refurbishing broken devices, and Medtronic will not help him fix them... Faced with a global pandemic, hospitals, biomedical technicians, right to repair activists, and refurbishers like William say that medical device manufacturers are profiteering by putting up artificial barriers to repair that drive up the cost of medical care in the United States and puts patient lives in danger. They describe difficulty getting parts and software, delays in getting service from "authorized" technicians, and a general sense of frustration as few manufacturers appear ready to loosen their repair restrictions during the COVID-19 crisis. For the past decade, medical device manufacturers have refused to sell replacement parts and software to hospitals and repair professionals unless they pay thousands of dollars annually to become "authorized" to work on machines. The medical device industry has lobbied against legislation that would make it easier to repair their machines, refused to release repair manuals, and used copyright law to threaten those who have made repair manuals available to the public. The technicians who are unable to gain access to repair parts, manuals, and software are not random people who are deciding on a whim to try to fix complex medical equipment that is going to be used on sick patients. Hospitals and trained professionals are regularly unable to fix the equipment that they own unless they pay for expensive service contracts or annual trainings from manufacturers. While hospitals deal with a resurgent coronavirus that is overtaxing intensive care units across the country, their biomedical technicians are wasting time on the phone and in Kafkaesque email exchanges with medical device manufacturers, pleading for spare parts, passwords to unlock diagnostic modes, or ventilator repair manuals. The article notes that newer medical devices even have "more advanced anti-repair technologies built into them. Newer ventilators connect to proprietary servers owned by manufacturers to verify that the person accessing it is authorized by the company to do so."

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