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July 8, 2020 10:00 am

The creators of the buzzy audio app Clubhouse made a depressingly common mistake


Yesterday we talked about how a recent social media conflict between journalists and the tech world might be better framed as a conflict between managers and their employees. Today I want to look at that conflict from another angle — how it played out on the buzzy, audio-only, invite-only social network Clubhouse. Like many social startups before it, the company neglected to develop or enforce strong community guidelines before launch — and the oversight could derail a company valued at $100 million while still in private beta.

Let me acknowledge up front that Clubhouse is barely a few months old, and currently has just two full-time employees — its founders, Paul Davison and Rohan Seth. I’ve known Davison for about seven years, and...

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