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June 8, 2020 04:16 pm

Facebook's Content Moderation Efforts Are 'Grossly Inadequate'

In a scathing indictment of Facebook's content moderation strategy, a new study identifies the company's decision to outsource such work as a key reason its efforts are failing. From a report: The NYU Stern Center for Business and Human Rights released a report today that calls on Facebook to end the outsourcing practice and commit to bringing the work in-house so moderation receives the resources and attention it deserves. The report also calls for a massive increase in the number of moderators, as well as improved working conditions that include better physical and mental health care for moderators who are subjected to disturbing content throughout the workday. The report comes as Facebook's reputation continues to degrade following years of controversy over its handling of disinformation, fake news, and other dangerous content on its platform. Such criticism has intensified in recent days, with CEO Mark Zuckerberg facing a backlash from employees over his failure to censure tweets by President Trump that appear to violate the platform's policies against inciting violence. While the problems facing Facebook's content moderation have been widely reported, the study's principal author, Paul Barrett, said he wanted to highlight the fact that while content moderation is fundamental to keeping the platform usable, the company has relegated the work to a secondary role by primarily employing underpaid contractors in remote locations.

Read more of this story at Slashdot.


Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/SWuXTYIugE0/facebooks-content-moderation-efforts-are-grossly-inadequate

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