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April 28, 2020 07:55 pm

Comcast Waives Data Cap Until At Least June 30 In Response To Pandemic

An anonymous reader quotes a report from Ars Technica: After promising 60 days without data caps and overage fees for all customers, Comcast has decided to extend the data-cap waiver until at least June 30. Comcast announced the data-cap waiver on March 13, saying the waiver would last until May 13 to help customers deal with the pandemic. Today, Comcast said it will extend the data-cap waiver and other pandemic-related changes "through June 30 to help ensure students can finish out the school year from home and remain connected to the Internet during the COVID-19 crisis." Also extended to June 30 is Comcast's promise not to disconnect Internet, mobile, or home phone service and to waive late fees if customers "contact us and let us know that they can't pay their bills during this period." Comcast also previously made its $10-per-month Internet Essentials plan free to new low-income customers for two months. With today's announcement, that offer for new low-income customers will remain on the table until June 30. Additionally, Comcast will keep its Wi-Fi hotspots open to anyone who needs them through June 30. Comcast has a 1TB monthly data cap in 27 states, except for the Northeast where Comcast faces strong competition from Verizon's uncapped fiber-to-the-home FiOS service, the report notes. "In capped areas, Comcast charges an extra $10 for each additional block of 50GB, or $50 more each month for unlimited data."

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