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April 21, 2020 10:00 am

Ticketmaster Preparing Refund Plan For Thousands of Postponed Shows

Ticketmaster is finalizing a plan to begin offering refunds to concertgoers who purchased tickets to an event canceled or indefinitely postponed by the ongoing coronavirus pandemic. Vulture reports: Starting May 1, per Billboard, ticket-holders will be alerted to their concert or show's new date, then given 30 days to request a refund. If they don't seek a refund, their ticket will be valid for the event on its new date. If their event has been straight-up canceled, well, then their refund will be returned to them either way. If that's not enough options for you, however, Live Nation has two other suggestions for those fans whose shows have been canceled: receive credit for a future ticket through their "Rock When You Are Ready" program, up to 150% of your initial ticket's value, or donate the value of your refunded ticket to health-care employees battling COVID-19 through the company's Hero Nation program. As for when we'll all actually be packed into a stadium again, singing along to Taylor Swift's "Lover," truly, only time will tell. The plan comes after the company came under fire by concertgoers for quietly changing its refund policy to cover only canceled events -- not the many functions that promoters have indefinitely "postponed" or rescheduled to a date/time that some ticketholders cannot make.

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