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April 3, 2020 10:00 am

Zoom is showing how to respond to criticism the right way

Illustration by Alex Castro / The Verge

Sometimes it takes years of criticism to get a company to do the right thing. Every once in a while, it can happen overnight.

Wednesday night was such a night.

After a series of investigative reports, blog posts, and Twitter threads examining Zoom’s design practices and security features, CEO Eric S. Yuan said the company would pause the development of new features and devote all of its engineering resources to fixing privacy and security issues. He also dropped an eye-popping statistic: in three months, Zoom has gone from an average of 10 million daily users to 200 million daily users. Yuan writes:

For the past several weeks, supporting this influx of users has been a tremendous undertaking and our sole focus. We have strived to...

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