What Zoom doesnt understand about the Zoom backlash

[Ed. note: Today’s newsletter and column was written and distributed before Zoom CEO Eric S. Yuan published his 1,300-word plan to address the security and privacy issues related to the company’s unprecedented consumer growth. What follows is unedited because email is forever.]

Just in time for one backlash against the technology industry to end — or at least pause — a fresh set of concerns has arrived to occupy our attention. Zoom, the once-obscure enterprise video chat app company, rocketed to prominence as COVID-19 forced tens of millions of Americans — and most of Silicon Valley — to begin working, schooling, and socializing at home. Like lots of people, I’m now on Zoom for multiple hours a day. But with all that new usage comes...

Continue reading…