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March 9, 2020 03:51 am

'How Wikipedia's Volunteers Became the Web's Best Weapon Against Misinformation'

Fast Company just published a 4,000 appreciation of Wikipedia's volunteer editors:[W]hile places like Facebook, YouTube, and Twitter struggle to fend off a barrage of false content, with their scattershot mix of policies, fact-checkers, and algorithms, one of the web's most robust weapons against misinformation is an archaic-looking website written by anyone with an internet connection, and moderated by a largely anonymous crew of volunteers. "I think there's a part of that that is encouraging, that says that a radically open, collaborative worldwide project can build one of the most trusted sites on the internet," says Ryan Merkley, the chief of staff at the Wikimedia Foundation, the 400-person nonprofit that provides support to Wikipedia's community of editors. "There's another piece of that that is quite sad," he adds, "because it's clear that part of being one of the most trusted sites on the internet is because everything else has collapsed around us...." [U]nlike parts of the web where toxic information tends to spread, the encyclopedia has one big advantage: Its goal is not to "scale." It's not selling anything, not incentivizing engagement, not trying to get you to spend more time on it. Thanks to donations from thousands of donors around the world, there are no advertisers or investors to please, no algorithms to gather data or stir up emotions or personalize pages; everyone sees the same thing. That philanthropic spirit drives Wikipedia's volunteers, too, who come to the website not to share memes or jokes or even discuss the news but, marvelously, to build a reliable account of reality.... Despite the trolls and propagandists, the majority of errors, especially on controversial and highly trafficked pages, go away within minutes or hours, thanks to its phalanx of devoted volunteers. (Out of Wikipedia's 138 million registered users, about 138,000 have actively edited in the past month.) The site is self-governed according to a Byzantine body of rules that aim for courtesy and a "show your work" journalistic ethics built on accurate and balanced reporting. Vigilant community-built bots can alert Wikipedians to some basic suspicious behavior, and administrators can use restrictions to temporarily lock down the most vulnerable pages, keeping them safe from fly-by editors who are not logged in. "Most of these edits are small improvements to phrasing or content," says a 73-year-old retired physicist from Massachusetts who's done hundreds of edits himself. He adds that "a few are masterpieces, and some are vandalism."

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