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January 28, 2020 02:23 pm GMT

Directly nabs $20M led by Samsung to help make customer service chatbots more intelligent, adds new CEO

Chatbots have had a patchy track record world of tech, where early efforts not only failed to deliver on the magical idea of a computer producing the exact answers you were looking for in a chat-based-Q&A, they even produced surprising (and not in a good way) results instead. Things have moved along, though, and today […]

Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/q9oSx7ZeYyE/

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