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January 27, 2020 04:41 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/W5ScN89lB88/seamless-grubhub-deliver-confusion-with-mistaken-restaurant-listings
Seamless, Grubhub Deliver Confusion With Mistaken Restaurant Listings
An anonymous reader shares a report: Pim Techamuanvivit was managing her Michelin-starred Thai restaurant in San Francisco, Kin Khao, around 8:30 p.m. on Saturday when she got an unexpected call. A customer was wondering when food from his order on the online food delivery company Seamless was coming, as he had been waiting 45 minutes. "I think you must be confused, because I don't do delivery," Techamuanvivit told him. Techamuanvivit said the man then asked, "So what are you doing on Seamless?" The restaurateur soon discovered that her restaurant had a page on both Seamless and Grubhub. Both brands are owned by Grubhub, a Chicago online food delivery company that merged with New York's Seamless in 2013. The delivery sites listed her restaurant and its address with a menu that she does not serve, including pad Thai and, of all things in a restaurant that specializes in lesser-known Thai regional cuisine, Vietnamese pho. "It's outrageous. They can't get away with this. They can't totally fake a restaurant that doesn't do delivery and go pick up food from, I don't know, some rat-infested warehouse somewhere and deliver to my guests," said Techamuanvivit, who added that she intends to sue Seamless. Grubhub said that the company partners with more than 140,000 restaurants in over 2,700 U.S. cities, and that most orders are from restaurants with which it has an explicit partnership. The company recently started adding other restaurants to its sites without such a partnership, when it finds restaurants that are in high demand, it said. In those cases, someone from the company orders the food ahead or at the restaurant, and a driver is sent to pick it up, it added.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/W5ScN89lB88/seamless-grubhub-deliver-confusion-with-mistaken-restaurant-listings
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