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November 27, 2019 04:10 pm

Right-to-Repair Groups Don't Buy Apple's Answers To Congress

Last week, Apple responded to a series of questions that the US House Judiciary Committee sent to it back in September as part of a broader antitrust probe. Apple answered a series of questions about its hardware repair programs. It emphasized that it doesn't restrict repairs or refuse to repair gadgets that might have been fixed previously by unauthorized technicians. For right-to-repair advocates, though, Apple's answers weren't good enough. From a report: Proponents of a more open source approach to repairing gadgets say that Apple's on-the-record responses are examples of "expert question-dodging," or in some cases "downright false." Apple's responses have even raised questions about the definition of a "repair" -- a kind of consumer tech version of what the meaning of the word "is" is. That's according to iFixit, a business built on DIY electronics repairs and one of the more consistently vocal groups in the world of product repairs and sustainability. Now the right-to-repair arm of the US Public Interest Research Group is also weighing in, saying Apple is trying to "weave around key criticisms." The group is lobbying for Congress to take a harder look at Apple's claims. "The fact is that Apple, and many other manufacturers, take all manner of actions that restrict repair, which result in higher costs for consumers and a faster rate of obsolescence," says Nathan Proctor, director of the US PIRG's Right to Repair campaign. Proctor also argues that when Apple offers replacement products instead of repairing a device, it is effectively refusing to repair.

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