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November 27, 2019 06:29 pm PST

Debullshitifying the Right to Repair excuses Apple sent to Congress

Apple's response to the Congressional committee investigating monopolistic behavior by tech giants contains a chapter on Right to Repair, whose greatest enemy is Apple -- the company led successful campaigns to kill 20 state level Right to Repair bills last year.

Apple's response was parsimonious with the truth.

Ifixit (previously), a business that sells tools and manuals to the independent repair sector, has published a detailed rebuttal calling Apple's response "intentionally misleading."

The response shows how using misleading terminology and by mischaracterizing its own history, Apple makes it sound like it embraces the independent repair sector, when this is far from the truth.

Last January, Apple CEO Tim Cook sent a letter to his investors warning them that the biggest risk to Apple's profits was that its customers were not replacing their Iphones as often as they used to, so any repairs that extend the lives of those products constitute a major risk to Apple's bottom line.

21. For each year since 2009, please identify the total revenue that Apple derived from repair services.

Apple: For each year since 2009, the costs of providing repair services has exceeded the revenue generated by repairs.

Unsurprisingly, most media outlets are a bit taken aback by this statement, including BBC, Engadget, PCMag, and, with quotes from Right to Repair advocates, Vices Motherboard. In addition to the sticker shock familiar to anybody whos asked after Apple repairs ($280 iPhone X screens, $600 ribbon cable replacements pre-Flexgate, $1,200 MacBook board repairs), theres the complicating cost of Apples self-inflicted recalls: low-cost batterygate replacements, the keyboard service program, and the like.

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Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/3So7XzWLORA/applecare-dont-care.html

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