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November 27, 2019 05:27 pm

A Firmware Update Removed the Noise-Cancelling Function From Bose's Noise-Cancelling Headphones. No Word From Bose if It Plans To Fix It

Owners of Bose QuietComfort 35 headphones are still trying to get the company to either fix or roll back a firmware update that removed noise-cancelling functions from their over-ear gear. From a report: The problems date back to July and some owners seem to have managed to get Bose to exchange their cans for the company's shiny new 700 headphones. We were contacted by a reader who was first given a set of version II headphones when his V1 set were borked. When the updated firmware borked them as well, he declined the offer of a replacement set and was given a pair of 700s. Firmware version 4.5.2 was fingered as the main culprit. Like all Bose gear, the cans don't come cheap -- they'll set you back $335 to be precise, or $450 for a pair of limited edition white 700s. Pissed-off punters have filled a deafening 182 pages of Bose's support forums with complaints. One has even set up a Change.org petition to beg for a pause on firmware updates until a fix is found.

Read more of this story at Slashdot.


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