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October 30, 2019 11:20 pm

Apple App Store Bug Reportedly Erases Over 20 Million App Ratings In a Week

A bug in Apple's App Store removed more than 20 million ratings from apps both big and small. "The issue began on October 23, 2019 and wasn't resolved until yesterday, October 29," reports TechCrunch. "Apple hasn't yet explained how such a sizable and impactful change to app ratings occurred." From the report: This massive ratings drop was spotted by the mobile app insights platform Appfigures. The firm found that more than 300 apps from over 200 developers were affected by the sweep, which wiped out a total of 22 million app reviews from the App Store. On average, apps saw a 50% decrease in ratings in the affected countries, which included the U.S. The U.S. was hit the hardest, however, as some 10 million ratings disappeared. But the sweep was global in nature, hitting all 155 countries Apple supports. China, the U.K., South Korea, Russia and Australia also felt a noticeable impact. A few apps were hit harder than others. Hulu, for example, lost a whopping 95% of ratings in the U.S., while Dropbox and Chase lost 85%. Several companies affected by the bug declined to comment, but told us that the rating removals weren't done at their request -- they were just as surprised as everyone else. Of the more than 300 apps that got hit, about half (154) saw a drop of more than 100 ratings, Appfigures said. Some of the impacted companies (and Appfigures) confirmed to TechCrunch the missing ratings were restored as of yesterday.

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