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October 28, 2019 11:50 pm

iPadOS Discoverability Trouble

Apple this year differentiated the iPad by creating a superset of iOS that only works on the company's tablet, the cleanly named iPadOS. In theory, iPadOS fixes the many shortcomings of previous iOS versions that tried to serve two masters, the iPad and the iPhone. But some fundamental issues remain. From a column: Apple's iPadOS page is adamant that a world of possibilities is now "ours." The "Features" section provides a long, long list of new iPad talents. Without getting into the embarrassing details about the klutziness that makes me a good product tester because I tend to do things that knowledgeable users already know how to do, I'm confused and frustrated by all of these "possibilities." For relatively simple tasks such as using multiple apps side by side or opening more than one window for an app such as Pages, the iPad support site is cryptic and, in some cases, just plain wrong. As just one example, the on-line guidance advises: "go to Settings > General > Multitasking & Dock..." Trouble is, the General section of Settings on my iPad Pro doesn't have a Multitasking & Dock section. A little bit of foraging gets me to the Home Screen & Dock section where, yes, the Multitasking adjustments are available. On the positive side, one now has a real Safari browser, equivalent in most regards to the "desktop" version, and the ability to open two independent windows side by side. Because I feel self-conscious about my mental and motor skills, I compared notes with a learned friend, a persistent fellow who forced himself to learn touch typing by erasing the letters on his keyboard. He, too, finds iPadOS discoverability to be severely lacking. There are lot of new and possibly helpful features but, unlike the 1984 Mac, not enough in the way of the hints that menu bars and pull-down menus provide. It all feels unfinished, a long, long list of potentially winning features that are out of the reach of this mere mortal and that I assume will remain undiscovered by many others. Kvetching aside, we know that Apple plays the long game. Today's stylus equipped and mouse-capable iPad shows great promise. (I connected my trusted Microsoft Mouse and its two buttons and wheel -- no problem.) It clearly has the potential to become a multifaceted device capable of a wide range of interactions. From the simplest one-finger control enjoyed by children and adults alike to the windows and pointing device interactions "power users" hope for, the iPad shows great potential -- and the need for more work to make the new features more discoverable.

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