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October 17, 2019 10:50 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/N0vnDdlvI1A/donotpay-app-waits-on-hold-for-you
DoNotPay App Waits On Hold For You
DoNotPay, a free chatbot that offers AI-powered legal counsel, is launching a new feature that will call you when it's your turn in a customer service phone queue. TechCrunch reports: The app today is launching "Skip Waiting On Hold." Just type in the company you need to talk to, and DoNotPay calls for you using tricks to get a human on the line quickly. Then it calls you back and connects you to the agent so you never have to listen to that annoying hold music. And in case the company tries to jerk you around or screw you over, the DoNotPay app lets you instantly share to social media a legal recording of the call to shame them. Skip Waiting On Hold comes as part of the $3 per month DoNotPay suite of services designed to save people time and money by battling bureaucracy on their behalf. It can handle DMV paperwork for you, write legal letters to scare businesses out of overcharging you and it provides a credit card that automatically cancels subscriptions when your free trial ends. For Skip Waiting On Hold, DoNotPay built out a database of priority and VIP customer service numbers for tons of companies. For legality, if you opt in to recording the exchanges, the app automatically plays a message informing both parties they'll be recorded. A human voice detection system hears when a real agent picks up the phone, and then rings your phone. It's like having customer service call you.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/N0vnDdlvI1A/donotpay-app-waits-on-hold-for-you
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