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September 27, 2019 12:10 am

'My Galaxy Fold Display Is Damaged After a Day'

After spending about 27 hours with Samsung's new rebooted Galaxy Fold, TechCrunch's Brian Heater noticed something unusual: "a brightly colored, amorphous blob [...] nestled between the lock screen's flapping butterfly wings." While it's nowhere near as severe as the blacked out screens many reviewers of the first wave of units experienced, "it's not a great look, considering that it wasn't dropped on concrete, dunked in water or stepped on," writes Heater. "And the placement smack dab in the center dampens the effect of a 7.3-inch screen." From the report: If I had to guess, I'd say it was pressing the display to close the device that did it. Samsung has since collected the device and will be taking it apart (likely in Korea) to find out what went wrong. We'll update accordingly. We can't say the company didn't warn us. As I noted the other day, Samsung issued a video prior to launch, advising users to "Just use a light touch," B/W the footnote, "Do not apply excessive pressure to it." There was nothing inside the device while folded. I didn't get it wet or feed it after midnight, and there's no visible damage to the laminate layer, so I can't really say definitively what happened here. And while the screen is certainly still usable, I think I'd probably be irked if I had just paid $2,000 for a handset and had to deal with a large, rainbow colored blob in the exact center of the screen. Part of the white-glove service Samsung is rolling out here is a $149 screen replacement. We got a comment from Samsung on the matter, and it sounds like this particular issue might fall within normal use that wouldn't require an additional fee. Here's what the company has to say on the matter: "We have seen an enthusiastic response to the launch of the Galaxy Fold in several markets over the past few weeks, with thousands of consumers enjoying the unique experience it offers. The Galaxy Fold is a first-of-its-kind device, made with new materials and technologies that allow it to open and close just like a book. We encourage Galaxy Fold owners to read the care instructions included in the box and in the product manual available online. Products used within these guidelines are covered under warranty. If they have any questions, Galaxy Fold owners can consult with Samsung product specialists through the Galaxy Fold Premier Service any time, any day."

Read more of this story at Slashdot.


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