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May 31, 2019 07:30 pm

'Robots' Are Not 'Coming For Your Job' -- Management Is

merbs writes: If the robots are simply "coming," if they just show up and relieve a helpless lot of humans of their livelihoods, then no one is to blame for this techno-elemental phenomenon, and little is to be done about it beyond bracing for impact. Not the executives swayed by consulting firms who insist the future is in AI customer service bots, or the managers who see an opportunity to improve profit margins by adopting automated kiosks that edge out cashiers, or the shipping conglomerate bosses who decide to replace dockworkers with a fleet of automated trucks. These individuals may feel as if they have no choice, with shareholders and boards and bosses of their own to answer to, and an economic system that incentivizes the making of these decisions -- and sometimes the technology will perform obviously superior work to the human -- but they are exactly that: decisions, made by people, to call in or build the job-threatening robots. Pretending otherwise, that robots in every use case are inevitable, is the very worst form of technological determinism, and leads to a dearth in critical thinking about when and how automation *is* best implemented. Because even the most ardent robot lovers will agree, there are plenty of cases of badly deployed automation; systems that make our lives worse and more inefficient, and that kill jobs en route to worse outcomes. And such automated regression is often implemented under the logic of 'robots are coming,' so better hop aboard. We will be able to make better decisions about embracing effective automation if we understand that, in practice, 'the robots are coming for our jobs' usually means something more like 'a CEO wants to cut his operating budget by 15 percent and was just pitched on enterprise software that promises to do the work currently done by thirty employees in accounts payable.'

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