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May 21, 2019 05:16 pm

Apple Tweaks Its Troubled MacBook Keyboard Design Yet Again, Expands Repair Program

Apple is announcing an update to its keyboard repair program today. All MacBooks with the so-called "butterfly mechanism" (that's pretty much all modern MacBooks) will now be fully eligible for Apple's Keyboard Service Program. From a report: The expansion means that a few newer models that weren't previously covered will be able to get repairs. Unfortunately, Apple is not extending how long that program lasts -- it's still "4 years after the first retail sale of the unit." Apple is also announcing that it has created yet another iteration of its butterfly keyboard, which will ship on the new MacBook Pros. It also promises that it will speed up keyboard repair times. You will not be able to just take your MacBook in to have its keyboard replaced if you don't trust it, of course; it will need to exhibit issues for Apple to fix it. Apple has been put through the wringer over the reliability of its butterfly keyboards for the past few years, and rightly so. Although the company stressed again in a call today that the "vast majority" of customers don't have a problem, all too many of them have had issues with stuck keys that could cause double letters or no letters at all.

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