What the hell is going on with Matthew Lillard's Instagram account?: An investigation

Even Hollywood's brightest stars are vulnerable to the pain and suffering of Instagram's broken customer support system.

Good Girls actor Matthew Lillard — also known for starring in cult classics such as SLC Punk!, Scream, and Hackers — learned this the hard way when he recently discovered he was locked out of his Instagram account. 

Lillard suspects he was hacked, but — celebrities are just like us! — his attempts to reach Instagram support have gone unanswered for more than a week.

Now, in an exclusive interview with Mashable, the movie star describes the entire ordeal in detail, highlighting how even a verified account with more than 150,000 followers can be easily lost in Instagram's awful customer support system. Read more...