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March 27, 2019 04:00 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/KPwQGII47b4/apple-still-hasnt-fixed-its-macbook-keyboard-problem
Apple Still Hasn't Fixed Its MacBook Keyboard Problem
Joanna Stern, writing for the Wall Street Journal [the link may be paywalled]: Why is the breaking of my MacBook Air keyboard so insanely maddening? Let's take a trip down Memory Lane. April 2015: Apple releases the all-new MacBook with a "butterfly" keyboard. In order to achieve extreme thinness, the keys are much flatter than older generations but the butterfly mechanism underneath, for which the keyboard is named, aims to replicate the bounce of a more traditional keyboard. October 2016: The MacBook Pro arrives with a second-generation butterfly keyboard. A few months later, some begin to report that letters or characters don't appear, that keys get stuck or that letters unexpectedly repeat. June 2018: Apple launches a keyboard repair program for what the company says is a "small percentage" of MacBook and MacBook Pro keyboards impacted. July 2018: Apple releases a new high-end MacBook Pro with the third-generation of the keyboard that's said to fix the issues. October 2018: Apple's new MacBook Air also has the third-generation keyboard. I recommend it, and even get one for myself. Which brings us to the grand year 2019 and my MacBook Air's faulty E and R keys. Others have had problems with Apple's latest laptops, too. A proposed nationwide class-action suit alleges that Apple has been aware of the defective nature of these keyboards since 2015 yet sold affected laptops without disclosing the problem. "We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry," an Apple spokesman said in a statement. "The vast majority of Mac notebook customers are having a positive experience with the new keyboard." If you have a problem, contact Apple customer service, he added.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/KPwQGII47b4/apple-still-hasnt-fixed-its-macbook-keyboard-problem
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