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February 21, 2019 05:30 pm GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/LlrVawcdBU0/
Freshworks launches a load balancer for handling customer inquiries
Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service agents. Omniroute is essentially a load-balancer for routing multi-channel customer inquiries. Freshworks argues that earlier customer support solutions made it hard for agents to switch […]Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/LlrVawcdBU0/
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