Doubletree Portland apologizes to racially harassed guest Jermaine Massey, manager will investigate

Paul Peralta, the general manager of the Portland Doubletree where Jermaine Massey, 34, was racially harassed, apologized today.

In a statement released on Friday, Peralta said, we sincerely apologize to Mr. Massey for his treatment this past weekend, and deeply regret the experience he endured, and added, It was unacceptable and contrary to our values, beliefs and how we seek to treat all people who visit our hotel.

You can read more about what happened to Jermaine Massey at the Portland Doubletree in this previous Boing Boing post.

Peralta wrote that the hotel will ask a third party to conduct a full investigation into the incident reviewing our internal processes, protocols and trainings to ensure we are creating and maintaining a safe space for everyone.

Doubletree is part of Hilton Worldwide, and the Portland Doubletree is independently owned and operated, Hilton told the New York Times. A spokeswoman said Hilton had zero tolerance for racism, and is working with the Portland hotel management.

From the New York Times:

On the afternoon of Dec. 22, Mr. Massey checked into the Doubletree hotel, then went out to dinner and to a Travis Scott concert before returning around 11 p.m., he says in the videos.

He saw that he had missed a call from his mother and called her back from his cellphone in a secluded spot in the lobby. After a few minutes of discussing what he described as a private family matter with her, a security guard, who is white and has not been publicly identified beyond his name plate, which read Earl, walked up to Mr.