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October 6, 2018 10:34 pm

Slack Prepares Analytics Tool To Compete With G Suite and Office 365

An anonymous reader quotes Computerworld: Slack is building a new analytics tool to offer businesses greater insights into how their teams collaborate, part of the company's plans to make better use of the data created within its popular chatapp. "We are hoping to build a set of insights that help you understand not only how Slack is being used, but how your company is collaborating and functioning," said Jamie DeLanghe, head of Slack's Search, Learning and Intelligence (SLI) team... Slack's SLI division was created in 2016 to help make better use of the reams of information being created and stored as Slack adoption grows. The New York-based team is responsible for enhancing search functionality and developing the Slack "work graph," which ties together data on a users' behavior and interactions to enable more accurate recommendations. The team is also tasked with building out Slack's analytics capabilities to highlight areas for improvement based on information about how teams work together. Analytics is something Slack's rivals are focused on, too: Google launched Work Insights to track adoption of its G Suite software and identify which teams are collaborating frequently using tools such as Hangouts Chat. And Microsoft has launched Workplace Analytics, which performs a similar function for its Office 365 tools.

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