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September 25, 2018 02:10 pm GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/MVbvU2eweIM/
Salesforce wants to end customer service frustration with Customer 360
How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your call, then found that those answers didn’t make their way to the CSR who ultimately took your call. This usually is because System A can’t talk to System B and it’s frustrating for the caller, […]Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/MVbvU2eweIM/
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