WhatsApp hires Grievance Officer to fight deadly fake news in India

In recent months, fake news on WhatsApp in India has inspired citizens to form deadly lynch mobs. Take that in: false articles, spread on WhatsApp, have driven Indian citizens to murder.

To address this startling problem, WhatsApp has created the role of Grievance Officer, according to the Times of India. WhatsApp users can contact the grievance officer to report "complaints and concerns," including those about fake news.

It has appointed Komal Lahiri, whose LinkedIn lists her title as senior director, global customer operations and localization, to the role. Lahiri has been with WhatsApp for the past seven months, and with Facebook since August 2014. She will work in the United States. WhatsApp reportedly created the role in August. Read more...