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September 18, 2018 09:54 am GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/WvrWOxSQKSo/
Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets
For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients’ data-sets, is able to provide real-time help to (human) staff dealing with customer queries via chat, email and social channels. So the AI layer […]Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/WvrWOxSQKSo/
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