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September 11, 2018 06:15 pm GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/lZ89t8EH3zs/
Twilios contact center products just got more analytical with Ytica acquisition
Twilio, a company best known for supplying a communications APIs for developers has a product called Twilio Flex for building sophisticated customer service applications on top of Twilio’s APIs. Today, it announced it was acquiring Ytica (pronounced Why-tica) to provide an operational and analytical layer on top of the customer service solution. The companies would […]Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/lZ89t8EH3zs/
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