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May 9, 2018 03:27 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/M2FKJAm8nJI/one-of-the-worst-jobs-in-america-responding-to-irate-tweets-from-new-york-city-subway-ride
One of the Worst Jobs in America: Responding To Irate Tweets From New York City Subway Riders
Every day, the frustrations of New York City subway riders spew out in the form of 2,500 often profanity-laced tweets directed at the Metropolitan Transportation Authority. From a report: "Thanks @MTA for making sure we can't buy metrocards AGAIN," wrote @itzMzLori, 31-year-old beauty blogger Lori Tenn, who found her card machine closed. "I swear I f-ing hate y'all." The job of taking this vitriol -- and offering measured responses -- falls to the social-media team behind @MTA and @NYCTSubway. The two Twitter accounts for the agency that manages the New York City subway, bus and commuter rail system have more than two million often angry followers. "We're New Yorkers, we have thick skins, but we're human," said Molly Washam, an even-keeled 30-year-old. "We do sometimes gather around the monitor to see the meanest thing someone could come up with that day." To stay calm, she said she does yoga, and recently tried a pottery class. Rampant subway delays and breakdowns in recent years are making the work more intense. A 2017 report by the New York City comptroller found weekday subway delays rose 83% between 2013 and 2016. The agency has begun a modernization plan to make improvements, including upgrading the signaling system and hiring more subway workers. New Yorkers' response to repairs? "Really @MTA, More of your Bs complications," wrote @MattMercadoNYC, rider Matt Mercado, 34, of the Bronx. "You pick Thursday AND Friday for these 'Required Repairs'??!?" "We know they might not mean everything they're saying," said Sarah Meyer, the MTA's customer-service chief. But, "I can't personally change the signaling system."Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/M2FKJAm8nJI/one-of-the-worst-jobs-in-america-responding-to-irate-tweets-from-new-york-city-subway-ride
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