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May 8, 2018 01:25 am

Connected Cars Don't Necessarily Disconnect Previous Owners When Resold

A modern car should be treated like a personal computer. Before you sell it, you should make sure all connections are severed and personal information is wiped before handing the keys to the buyer. The Drive reports of a former Volkswagen owner who recently discovered that her connection to her car lingered even after her old car was sold to a new owner. In what may seem like a public service announcement, The Drive writes: "It's up to you to wipe out your data and connections, not the dealer or manufacturer." From the report: Ashley Sehatti sold her 2015 Jetta back to her local VW dealer back in December. Like most car owners, she figured that was the end of it. So she was baffled when she continued to get monthly reports about her car's health. After receiving April's report, she attempted to log into her account for Car-Net, Volkswagen's connected car service. Much to Sehatti's surprise, she found that not only was her account still active, she still had access to her old car. She could see its current mileage, the status of its locks and lights, and, most disturbingly, its current location on a map. Sehatti was not aware that she, not Volkswagen or her dealer, was responsible for disabling access to Car-Net when she sold the car. Its new owner likely didn't sign up for the Car-Net service, which meant that Sehatti's access remained available, even though she didn't even want it. "Our Car-Net Terms of Service explicitly outlines that as a subscriber, the customer has the responsibility to terminate the contract when selling their vehicle," writes Catharina Mette, the head of technology communications for Volkswagen Group's North Americas region. "This is a practice common in the industry." The takeaway here is to read the Terms of Service because most car owners don't do so in any great detail.

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