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April 26, 2018 10:42 pm

Facebook Inches Toward More Transparency and Accountability

An anonymous reader quotes a report from the Electronic Frontier Foundation: Facebook took a step toward greater accountability this week, expanding the text of its community standards and announcing the rollout of a new system of appeals. Digital rights advocates have been pushing the company to be more transparent for nearly a decade, and many welcomed the announcements as a positive move for the social media giant. The changes are certainly a step in the right direction. Over the past year, following a series of controversial decisions about user expression, the company has begun to offer more transparency around its content policies and moderation practices, such as the "Hard Questions" series of blog posts offering insight into how the company makes decisions about different types of speech. The expanded community standards released on Tuesday offer a much greater level of detail of what's verboten and why. Broken down into six overarching categories -- violence and criminal behavior, safety, objectionable content, integrity and authenticity, respecting intellectual property, and content-related requests -- each section comes with a "policy rationale" and bulleted lists of "do not post" items. Facebook's other announcement -- that of expanded appeals -- has received less media attention, but for many users, it's a vital development. In the platform's early days, content moderation decisions were final and could not be appealed. Then, in 2011, Facebook instituted a process through which users whose accounts had been suspended could apply to regain access. That process remained in place until this week.

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