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January 10, 2018 04:00 am

Jack In the Box CEO Says 'It Just Makes Sense' To Replace Workers With Robots

An anonymous reader quotes a report from Grub Street: Per Business Insider, Jack in the Box CEO Leonard Comma told an industry crowd that "it just makes sense" to swap cashiers for inanimate machines in the year 2018. Not because he thinks 2018 will be the year that fast food gets technologized so much as it's the year that Jack in the Box's home state of California increases the minimum wage to $11. In fact, wage bumps hit 18 states this year, with California on pace to become the first $15-wage state in coming years -- a prospect that terrifies industry executives. Jack in the Box has flirted with the idea of installing automated kiosks before. As early as 2009, it tested them out, and apparently found that they increase store efficiency and average check totals -- not bad at all if money's your bottom line. But according to Comma, the chain's executives balked because the upfront cost of converting from people to machines was still too great. What a difference a dollar an hour apparently makes: He told the crowd that with "the rising costs of labor," it's time to start thinking about automating restaurants.

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