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December 30, 2017 02:00 am

Facebook's Uneven Enforcement of Hate Speech Rules Allows Vile Posts To Stay Up

ProPublica has found inconsistent rulings on hate speech after analyzing more than 900 Facebook posts submitted to them as part of a crowd-sourced investigation into how the world's largest social network implements its hate-speech rules. "Based on this small fraction of Facebook posts, its content reviewers often make different calls on items with similar content, and don't always abide by the company's complex guidelines," reports ProPublica. "Even when they do follow the rules, racist or sexist language may survive scrutiny because it is not sufficiently derogatory or violent to meet Facebook's definition of hate speech." From the report: We asked Facebook to explain its decisions on a sample of 49 items, sent in by people who maintained that content reviewers had erred, mostly by leaving hate speech up, or in a few instances by deleting legitimate expression. In 22 cases, Facebook said its reviewers had made a mistake. In 19, it defended the rulings. In six cases, Facebook said the content did violate its rules but its reviewers had not actually judged it one way or the other because users had not flagged it correctly, or the author had deleted it. In the other two cases, it said it didn't have enough information to respond. "We're sorry for the mistakes we have made -- they do not reflect the community we want to help build," Facebook Vice President Justin Osofsky said in a statement. "We must do better." He said Facebook will double the size of its safety and security team, which includes content reviewers and other employees, to 20,000 people in 2018, in an effort to enforce its rules better. He added that Facebook deletes about 66,000 posts reported as hate speech each week, but that not everything offensive qualifies as hate speech. "Our policies allow content that may be controversial and at times even distasteful, but it does not cross the line into hate speech," he said. "This may include criticism of public figures, religions, professions, and political ideologies."

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