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November 10, 2017 04:00 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/WoM9ztBC-m8/after-outrage-logitech-gives-free-upgrade-to-owners-of-soon-to-be-obsolete-device
After Outrage, Logitech Gives Free Upgrade To Owners of Soon To Be Obsolete Device
It looks like Logitech didn't anticipate the barrage of criticism it received after announcing this week that it would be intentionally bricking its Harmony Link hub next March. The company is now reversing course. Its Harmony Link will still die next summer, but if you own one, the company is happy to give you a free upgrade to the more recent Harmony Hub model. From a report: Originally, Logitech planned to only offer Harmony Link owners with active warranties free upgrades to its new Harmony Hub devices. But for people out of warranty -- possibly the majority of Harmony Link users, as the devices were last sold in 2015 -- they would just get a one-time, 35 percent discount on a new $100 Harmony Hub. However, after customer outrage, Logitech revised it plans and announced that the company will give every Harmony Link owner a new Hub for free. Additionally, users who had already used the coupon to purchase a new Hub will also be able to contact Logitech in order to obtain a refund for the difference in price. However, Logitech is still not planning to extend support for the Harmony Link. The company says, "We made the business decision to end the support and services of the Harmony Link when the encryption certificate expires in the spring of 2018 -- we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability."Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/WoM9ztBC-m8/after-outrage-logitech-gives-free-upgrade-to-owners-of-soon-to-be-obsolete-device
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