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November 7, 2017 04:00 pm

Many Employers Are Using Tools To Monitor Their Staff's Web-browsing Patterns, Keystrokes, Social Media Posts

Olivia Solon, reporting for The Guardian: How can an employer make sure its remote workers aren't slacking off? In the case of talent management company Crossover, the answer is to take photos of them every 10 minutes through their webcam. The pictures are taken by Crossover's productivity tool, WorkSmart, and combine with screenshots of their workstations along with other data -- including app use and keystrokes -- to come up with a "focus score" and an "intensity score" that can be used to assess the value of freelancers. Today's workplace surveillance software is a digital panopticon that began with email and phone monitoring but now includes keeping track of web-browsing patterns, text messages, screenshots, keystrokes, social media posts, private messaging apps like WhatsApp and even face-to-face interactions with co-workers. Crossover's Sanjeev Patni insists that workers get over the initial self-consciousness after a few days and accept the need for such monitoring as they do CCTV in shopping malls.

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