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October 9, 2017 12:00 pm

Microsoft 'Was Sick', CEO Satya Nadella Says In New Book

Microsoft CEO Satya Nadella has just published a new book called Hit Refresh: The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone. An anonymous reader quotes India Today:Nadella's push for cultural shift -- and hiring "learn-it-alls" instead of "know-it-alls" -- is largely meant to jolt enthusiasm for a new era of innovation at the company. Microsoft had long depended on the success of its flagship Windows operating system and the royalties it gets for each PC sold with it. But the global PC market is declining, and Microsoft fell behind as Apple and Google led the shift to smartphones. Nadella doesn't take any shots at Microsoft's co-founder and first CEO Bill Gates -- who wrote the book's foreword -- or Ballmer. But he's frank about their disagreements, especially over Ballmer's disastrous $7.3 billion acquisition of Nokia's phone business in 2014. Nadella also refers to the company's previous organizational structure as a "confederation of fiefdoms" and recounts negative feedback received from employee surveys and emails. "The company was sick," Nadella writes. "Employees were tired. They were frustrated. They were fed up with losing and falling behind despite their grand plans and great ideas. They came to Microsoft with big dreams, but it felt like all they really did was deal with upper management, execute taxing processes and bicker in meetings..." He promises not to squander the new energy felt by employees after years of frustration. So far, it seems to be paying off; Microsoft shares have doubled since he took the top job in early 2014, and the company is attracting buzz for its work in AI, augmented reality and a new effort in futuristic computing. A former Microsoft board member says Nadella "has made people believe in the future of Microsoft in a way that neither Bill nor Steve really did."

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