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September 23, 2017 12:00 am

Verizon Backtracks Slightly In Plan To Kick Customers Off Network

An anonymous reader quotes a report from Ars Technica: Verizon Wireless is giving a reprieve to some rural customers who are scheduled to be booted off their service plans, but only in cases when customers have no other options for cellular service. Verizon recently notified 8,500 customers in 13 states that they will be disconnected on October 17 because they used roaming data on another network. But these customers weren't doing anything wrong -- they are being served by rural networks that were set up for the purpose of extending Verizon's reach into rural areas. Today, Verizon said it is extending the deadline to switch providers to December 1. The company is also letting some customers stay on the network -- although they must switch to a new service plan. "If there is no alternative provider in your area, you can switch to the S (2GB), M (4GB), 5GB single-line, or L (8GB) Verizon plan, but you must do so by December 1," Verizon said in a statement released today. These plans range from $35 to $70 a month, plus $20 "line fees" for each line. The 8,500 customers who received disconnection letters have a total of 19,000 lines. Verizon sells unlimited plans in most of the country but said only those limited options would be available to these customers. Verizon also reiterated its promise that first responders will be able to keep their Verizon service even though some public safety officials received disconnection notices. "We have become aware of a very small number of affected customers who may be using their personal phones in their roles as first responders and another small group who may not have another option for wireless service," Verizon said. "After listening to these folks, we are committed to resolving these issues in the best interest of the customers and their communities. We're committed to ensuring first responders in these areas keep their Verizon service."

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