Twitter is still full of trolls but says it's getting better at dealing with abuse

It's been more than six months since Twitter decided it should finally start taking its troll problem seriously.

The good news: Twitter says its many updates to address abuse and improve its reporting process are working. The service is now "taking action on" 10 times more abusive accounts, compared with this time last year, according to new stats released today.

The bad news: Twitter is still filled with trolls even as Twitter steps up its efforts to fight them. Many high profile celebrities have left the platform due to abuse (but not, apparently, Ed Sheeran who says he's simply taking a "break" from the service). And despite some fixes, Twitter's existing reporting process often fails its users, according to an exhaustive investigation from BuzzFeed. Read more...