An Interest In:
Web News this Week
- March 30, 2024
- March 29, 2024
- March 28, 2024
- March 27, 2024
- March 26, 2024
- March 25, 2024
- March 24, 2024
March 28, 2017 04:00 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/MyICf8-u_6Q/amazon-web-services-jumps-into-call-center-market-with-new-amazon-connect-service
Amazon Web Services Jumps Into Call-Center Market With New 'Amazon Connect' Service
Amazon Web Services just unveiled a new service for running call centers, dubbed Amazon Connect, leveraging the same technology used by Amazon.com's own customer service system to route and manage calls using automatic speech recognition and artificial intelligence. From a report: The announcement is the latest move by the cloud giant beyond its core infrastructure technologies and into higher-level cloud services. Amazon says the service incorporates its Lex technology, an artificial intelligence service for speech recognition and natural language processing, which also powers the company's Alexa virtual assistant. The company says Amazon Connect works with existing AWS services such as DynamoDB, Amazon Redshift, or Amazon Aurora, as well as third-party CRM and analytics services. Salesforce says it's integrating its Service Cloud Einstein with Amazon Connect. It uses a graphical interface to let companies set up a workflow for calls without coding.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/MyICf8-u_6Q/amazon-web-services-jumps-into-call-center-market-with-new-amazon-connect-service
Share this article:
Tweet
View Full Article
Slashdot
Slashdot was originally created in September of 1997 by Rob "CmdrTaco" Malda. Today it is owned by Geeknet, Inc..More About this Source Visit Slashdot