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February 22, 2017 12:00 pm -05

Twitter tests custom profiles for customer service DMs

Twitter has truly fully embraced its role as a customer service platform for businesses around the globe. One of the features it's testing in private beta, for instance, is designed to give companies a way to make direct messages a lot more personal....

Original Link: https://www.engadget.com/2017/02/22/twitter-tests-custom-profiles-customer-service/

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Engadget

Engadget is a web magazine with obsessive daily coverage of everything new in gadgets and consumer electronics. Engadget was launched in March of 2004 in partnership with the Weblogs, Inc. Network (WI

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