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January 9, 2017 10:19 am -05
Original Link: https://www.engadget.com/2017/01/09/ai-might-handpick-your-customer-service-rep/
AI might handpick your customer service rep
There are certainly ways to use tech to augment customer service, like Twitter's auto-replies for public-facing business accounts. But if you've called a large company's helpline and gotten a representative that was atypically, unusually helpful, lat...Original Link: https://www.engadget.com/2017/01/09/ai-might-handpick-your-customer-service-rep/
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Engadget
Engadget is a web magazine with obsessive daily coverage of everything new in gadgets and consumer electronics. Engadget was launched in March of 2004 in partnership with the Weblogs, Inc. Network (WIMore About this Source Visit Engadget