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November 18, 2016 07:24 pm GMT
Cogito, a real-time feedback platform for customer service agents, added $15 million to its coffers today in the form of a Series B. This brings the company’s total fundraising to $22.5 million.The MIT Media Lab spin off isapplying the principles of behavioral science to call centers around the world to improve customer experiences. Cogito compares the characteristics of a current… Read More
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/5_9eHAOaIJY/
Cogito closes $15M Series B to improve customer support with science
Cogito, a real-time feedback platform for customer service agents, added $15 million to its coffers today in the form of a Series B. This brings the company’s total fundraising to $22.5 million.The MIT Media Lab spin off isapplying the principles of behavioral science to call centers around the world to improve customer experiences. Cogito compares the characteristics of a current… Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/5_9eHAOaIJY/
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